Returns & Satisfaction Guarantee

Returns & Order Support  
Last updated: April 2026

Our Promise  
At Neel Coffee Co., every bag is roasted fresh to order.

Because of this, all sales are final—but if something isn’t right, we’ll make it right.

Damaged or Incorrect Orders  
If your order arrives damaged, incorrect, or missing items, please contact us within 7 days of delivery.

Email  
hello@neelcoffeeco.com

Include  
• Your order number  
• A brief description of the issue  
• Photos (if applicable)

We’ll take care of it quickly.